Shipping policy

STONEBERRY DESIGNS — SHIPPING POLICY

Last updated: November 24, 2025

Thank you for shopping at Stoneberry Designs. Each product is made with care, and we want your experience to be clear and simple from the moment you order until your item arrives. Below you’ll find details about how our digital and physical items are delivered.

Digital Products

Digital download items are delivered instantly via email after checkout.
There is no shipping for digital products, and no physical item will be sent.

If you have trouble accessing your files, please contact us at:
📧 info@stoneberrydesigns.com

Print-on-Demand (POD) Physical Products

Processing Time

All physical prints are made to order.
Typical processing time is:

2–5 business days for unframed prints
3–7 business days for framed prints

Processing times may vary during holidays or peak seasons.

Shipping Time

Shipping time will depend on your location and the production facility used.
Estimated delivery windows:

US Orders: 3–7 business days after production
Canada: 5–12 business days
UK / EU: 5–10 business days
Australia / International: 7–21 business days

You will receive a tracking number as soon as your order ships (when available for the product type).

Where We Ship

We ship to:

United States
Canada
United Kingdom
Australia
Most international destinations

Shipping availability may vary depending on the product type and destination.

Shipping Rates

Rates are calculated at checkout based on:

Destination
Item size
Shipping method

We strive to offer fair, transparent shipping costs by connecting you to the closest production facility for your region.

Multiple Items in an Order

Because our products are made to order, items may ship from different facilities and may arrive in separate packages.
This is normal for POD orders.

Order Issues & Replacements

Damaged or Defective Items

If your order arrives damaged, misprinted, or defective, please contact us within 7 days of receiving it with:

Your order number
A description of the issue
Clear photos of the product and packaging

We will send a free replacement as quickly as possible.

Incorrect Address

Please double-check your shipping address.
We are not responsible for orders shipped to incorrectly provided addresses.

If your order has not yet entered production, we may be able to update it — please contact us immediately.

Lost Packages

If your package appears lost in transit, we will work with the carrier to locate it.
If confirmed lost, we will replace it at no cost.

Customs, Duties & Taxes

International orders may be subject to customs fees, duties, or import taxes.
These fees are determined by the destination country and are the responsibility of the customer.